By now if you have been paying attention to any of the JD Power & Associates ratings for the past 20 years or Consumer Reports you might have heard that the Japanese Auto manufacturers do pretty well. In fact, each year for the past 20 years the top five have been dominated by Lexus, Toyota, Nissan, Honda, Acura and Infiniti. To be a little more precise, Lexus has dominated the field even amongst their non-luxury counterparts for years as well in ratings such as initial and long term dependability.
If you have had your luxury vehicle serviced lately, you might have noticed a greater dependance on surveys. It should be no secret that dealerships and brands get rated based your individual scores on service now as well. Many brands/dealerships actually incentivize their employees based on these ratings. Some of the best dealerships, such as Sewell base a large part of their service departments compensation and many if not all of their employees on customer service indexing.